Privacy Policy

Effective: January 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Next Level Gym Results, LLC does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information

• Name

• Email address

• Phone number

• Physical address

• Payment information when you make a purchase or request a quote

• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

• IP address

• Browser type

• Device information

• Website usage patterns and analytics

• Cookies and similar technologies

Customer Communication

• Records of inquiries and service requests

• Appointment details and preferences

• Service history and feedback

2. How We Use Your Information

We use collected information to:

• Provide and improve our services

• Process transactions and payments

• Communicate with you about inquiries, appointments, and requested services

• Enhance website functionality and user experience

• Ensure security and fraud prevention

• Maintain accurate records of communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, scheduling updates, customer support, and important service-related information.

Opt-In & Consent

• You will only receive text messages if you have explicitly opted in

• Consent may be collected via:

  • Website forms with opt-in checkboxes

  • Inbound text messages initiated by the customer

  • Verbal consent provided during phone or in-person conversations, which is documented in our records

• We maintain timestamped records of all opt-in actions

• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

• You may cancel SMS notifications at any time by replying “STOP”

• You will receive a confirmation message, and no further messages will be sent unless you re-opt in

• All opt-out requests are processed promptly

Message Frequency & Content

• Message frequency varies based on your interactions with our business

• Messages are directly related to services you have requested

• We do not send promotional content without specific consent

Help & Support

• Reply “HELP” for assistance

• Or contact us at: bo@nextlevelgymresults.com

• Customer support is available during regular business hours

Carrier Information

• Standard message and data rates may apply

• Carriers are not liable for delayed or undelivered messages

• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service and SMS delivery providers, is permitted. All other use cases exclude text messaging originator opt-in data and consent; this information is not shared with any third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers

• Trusted third-party vendors that assist in operations (e.g., payment processing, scheduling software, SMS delivery providers)

• These providers are contractually obligated to maintain confidentiality and security

Legal Compliance

• When required by law, legal process, or to protect our rights

Business Transfers

• In the event of a merger, acquisition, or sale of assets

• Personal information remains protected under this policy

All the above categories exclude text messaging originator opt-in data and consent, except for aggregators and providers necessary to deliver SMS services.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

• Encryption of sensitive data

• Secure access controls

• Regular security assessments

• Staff training on data protection

• Backup and disaster recovery systems

No system is completely secure, but we take commercially reasonable steps to protect your information.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic and usage

• Remember user preferences

• Improve website functionality

• Measure service effectiveness

You may control cookies through your browser settings.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information

• Opt out of marketing emails via the “unsubscribe” link

• Opt out of SMS messages by replying STOP

• Withdraw consent for future communications

• Request information about how your data is processed

To exercise these rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This policy applies only to information collected by Next Level Gym Results.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The most current version will always be available on our website with the effective date noted above.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Next Level Gym Results, LLC
📞 Phone: (585) 577-7610
📧 Email: bo@nextlevelgymresults.com
🌐 Website: https://www.nextlevelgymresults.com

By using our website and services, you consent to this Privacy Policy.